Conflict, grievance and dissatisfaction grow when individuals find it difficult to appreciate the others’ point of view. This can lead to disharmony in the workplace and high costs of disciplinary hearings, grievance procedures and tribunals.

Mediation is a cost-effective, holistic method of dealing with conflict that has long-lasting results. It helps individuals engage in open and honest dialogue, within a safe environment, and move towards restoring an effective, working relationship.

“I have learnt to be not so judgmental and to think instead of assuming… [It] will help me in the future to react differently and to listen better so I will be more aware of my communications.”


“The cost of workplace conflict runs to an estimated £33 billion each year.”

The Confederation of British Industry