Privacy Policy

The aim of The Communication Troubleshooter website is to provide news and information on services relating to communication and emotional intelligence. Your privacy matters to us. This policy sets out how The Communication Troubleshooter website uses and protects any information that you provide when you use parts of our website.

This policy is effective from 22nd May 2018.

Data Handling, Processing and Security

The information collected from you is the personal information you provide for The Communication Troubleshooter to process your requests and bring you services that may be of interest to you. You can rest assured that all communication between your browser and this website is hosted in a secure UK-based data centre and the software used is kept up-to-date.

Cookies

Like many websites, our site uses cookies. These track use of the site and give you the best user experience. A cookie is a small file, which asks for permission to be placed on your computer hard drive. If you register as a customer the website will remember you the next time you visit. You can turn off cookies and any website tracking within your web browser by going to internet options – privacy. If you do this, you will be unable to place an order or benefit from some of the other features provided by this website. NVC-UK website uses cookies to:

• Take and fulfil customer product orders, membership requests, renewals and your updates for events etc.,
• Analyse data about webpage traffic to help us improve the way the site meets your needs. The service we use for this is provided by google analytics. data will be removed from the database at the end of the membership year.

News

You can subscribe to our mailing list to receive our newsletter. It contains news on communication and emotional intelligence and information on events (and occasionally products). You can unsubscribe any time simply by pressing the unsubscribe button in any email. Our mailing list is managed by MailChimp.

Surveys

At times we may send you a survey as a way of us determining how our service is meeting your needs and see if you have suggestions for improvement. Any responses received are used to helps us improve our service. We use survey monkey.

Links to Third Party Sites

This Privacy Policy applies solely to information collected by this website. The Communication Troubleshooter website contains links to other ‘third party’ websites that we do not control eg Facebook, Twitter, Linkedin. We are not responsible for the privacy practices of these other sites. We advise that, if you follow a link and leave this website, you read the privacy statements of each and every website that collects personally identifiable information.

General

Your information will not be sold, reused, rented or disclosed to any third parties.
You are entitled to see any information held about you and may request any necessary changes to ensure that it is accurate and kept up-to-date.
Your information is retained for a reasonable period or as long as the law requires or permits.
Our site is a general audience site and does not knowingly collect any personal information from children. While our website may be viewed by children, we do not wish to receive data from children. No information should be submitted to, or posted at, our web site by visitors under 18 years of age without the written consent of their parent or guardian.

Breach of privacy

If for any reason you believe that your privacy has been breached through the use of this site, please let us know immediately by email, and we will do our best to promptly determine and correct the problem.

Updates

Do check this policy regularly we will keep it up to date. If you would like to discuss any privacy information, please use the Contact Us form, or email us at info@thecommtroubleshooter.co.uk.


Complaints Policy - what to do if you have a complaint about mediation

1. If you have a complaint about a service in respect of the service provided by The Communication Troubleshooter, please firstly contact us at info@thecommtroubleshooter.co.uk, giving the details of your complaint.

2. If the service you are complaining about is mediation, and you are not satisfied with the outcome of your complaint at that stage you may refer the matter to the Civil Mediation Council (CMC). This must be done within one month of the conclusion of consideration of the complaint by The Communication Troubleshooter, and in any event within 6 months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC.

3. All complaints must be in writing and addressed to the Registrar of the CMC at registrar@civilmediation.org. On receipt of your e-mail the Registrar will send you a complaint form to be completed and returned.

4. All documents relating to the complaint must be submitted with the complaints form or, if any are unavailable, you must give an indication as to when they will be supplied. In submitting a complaint you consent to all information you supply and any accompanying documents being disclosed to the other party to the complaint, to the CMC’s Complaints and Discipline Committee, the CMC Board and to other relevant third parties which may include other regulators.

5. A complaint may be made on the following grounds only, that The Communication Troubleshooter:

5.1 does not meet the requirements for Registration

5.2 is not a fit and proper mediator service to be Registered

5.3 provides a service that does not meet generally acceptable standards

5.4 has brought the CMC or the mediation profession or the mediation process into disrepute

6. Complaints will be dealt with in accordance with the procedures adopted by the Complaints and Discipline Committee of the CMC from time to time. A copy of the Rules is available on request from the Registrar.

7. All communications must be made in writing, but in its absolute discretion the CMC may also accept oral representations from the parties.

8. The determination of a complaint by the CMC and any disciplinary measures imposed are final and no further appeal will be entertained.

9. The CMC will progress your complaint with due diligence and in most cases provide a final determination within 6 months of receipt of the complaint.